Terms and Conditions

General Terms and Conditions

Effective from: 07.09.2015
Last updated: 06.08.2024
Version: 2.9

1. General Terms and Conditions

1.1

These Terms and Conditions govern access to and use of the website, gaming services, promotions, gaming accounts, deposits, withdrawals, and any other functionality connected to the platform.

1.2

Before using the website, the player must carefully read these Terms and Conditions. Access, registration, making a deposit, participating in games, or using any service available on the platform constitutes full, express, and binding acceptance of these Terms and Conditions.

1.3

If the player does not intend to fully accept these Terms and Conditions, they must not register, access their gaming account, or use the website or related services.

1.4

Casino Group has been operating in the iGaming sector since 2015 with the aim of ensuring safety, transparency, fairness, and player protection. Services are offered in compliance with the applicable regulatory framework, including Curaçao license no. 38902/234.

2. Amendments to Terms and Conditions

2.1

Casino Group reserves the right to modify, update, integrate, or replace these Terms and Conditions at any time if deemed necessary for operational, technical, legal, regulatory, security, or commercial reasons.

2.2

Where possible, particularly significant amendments will be communicated to players through tools available on the platform. It remains the player's responsibility to periodically check this page for any updates.

2.3

Continued use of the website following the publication of amendments constitutes acceptance of them.

3. Who Can Play

3.1

The website and related services may be used exclusively by persons who have reached the minimum age required by the applicable law in their jurisdiction and who possess full legal capacity to enter into binding agreements.

3.2

It is prohibited for users resident in or located in countries or territories subject to restrictions, as determined by Casino Group in accordance with its internal policies, regulatory limitations, risk profiles, and compliance requirements, to register, make deposits, or play with real money.

3.3

Casino Group reserves the right to limit, suspend, or deny access to services in certain jurisdictions, even without notice, where necessary for regulatory, technical, security, fraud prevention, or anti-money laundering reasons.

4. Accepted Currencies

4.1

The website allows operation, where available based on account configuration, in the following currencies:

Albanian Lek (ALL)
Euro (EUR)
Moroccan Dirham (MAD)
Brazilian Real (BRL)
Argentine Peso (ARS)
Ukrainian Hryvnia (UAH)
Russian Ruble (RUB)
Chinese Yuan (CNY)
Tunisian Dinar (TND)
Lebanese Pound (LBP)

4.2

The gaming account currency is determined at registration or based on the configuration provided for the relevant market. Once set, it may not be changeable except with Casino Group authorization.

4.3

The minimum deposit amount is 20 in the currency associated with the customer's gaming account, unless different operational limits are indicated in the Cashier section or in the selected payment method.

5. Taxes and Duties

5.1

The player is the sole and exclusive responsible party for payment of any taxes, duties, tax obligations, or declaration requirements applicable to their winnings, financial movements, or use of gaming services, in accordance with the laws and regulations in force in their jurisdiction of residence or domicile.

5.2

Casino Group assumes no responsibility for the player's personal tax obligations.

5.3

If a player makes one or more deposits without developing consistent gaming activity and subsequently requests a withdrawal, Casino Group reserves the right to apply administrative, processing, or management costs, within the limits permitted by its internal policies and risk control procedures.

6. Game Rules

6.1

The player declares that they know and understand the rules of the games offered on the platform before participating in them.

6.2

It is the player's exclusive responsibility to inform themselves about the operation of individual games, payout tables, bonus mechanisms, operational limits, specific rules, and, where applicable, the theoretical return-to-player (RTP) percentage.

6.3

Participation in games implies full acceptance of the technical and operational rules of individual titles, as made available through the software, providers, or support documentation on the website.

7. Disclaimer of Liability

7.1

If bonuses, winnings, or funds that are not due are credited to the gaming account by mistake due to technical errors, malfunctions, incorrect configurations, errors in payout tables, or for any other reason, such amounts, including any winnings generated from them, remain the property of Casino Group.

Casino Group reserves the right to correct the error, reverse the erroneous credit, and rectify the account balance. If the player has already withdrawn such amounts, they will be required to return them.

7.2

The player is aware that gambling can result in financial losses. Casino Group is not responsible for any financial losses resulting from use of the website.

7.3

Casino Group adopts appropriate measures to protect players' personal data and sensitive information from unauthorized use. However, to the extent permitted by law, it does not respond for processing carried out by independent third parties involved in providing certain technical or payment services, which operate according to their own terms and policies.

7.4

Casino Group is not responsible for hardware or software defects on the player's device, Internet connection interruptions, loss of connectivity, network delays, provider malfunctions, technical blackouts, or other events that may limit access to the site or compromise game continuity.

8. Use of Gaming Account

8.1

Each player may create and use only one personal account. Creating or using multiple accounts by the same person may result in closure of all accounts involved, suspension of operations, and blocking of payments.

8.2

The account is strictly personal. The player cannot cede, share, transfer, or allow third parties to use their account, including family members, household members, collaborators, or minors.

8.3

The website may be used exclusively for personal and recreational purposes. Any use for commercial, professional, collective, automated, or speculative purposes is prohibited.

8.4

The player confirms that they do not use VPNs, proxies, geographic masking systems, fraudulent emulators, or other tools aimed at altering or concealing their geographic location, technical identity, or traffic source.

8.5

Casino Group reserves the right to confiscate promotional funds, limit the account, suspend access, or block the balance if overlaps in IP addresses, devices, technical fingerprints, networks, sessions, or other indicators are detected that suggest an irregular connection between two or more accounts.

8.6

Decisions adopted by Casino Group concerning account security, IP address overlap, multi-accounting, coordinated use, technical abuse, or document verification are final for the purposes of internal operational procedures.

8.7

The player is required to provide all requested documentation within the timeframe established by Casino Group. Such documentation may include, by way of example and not exhaustively:

Identity document;
Proof of residence;
Documentation relating to payment methods;
Bank documentation;
Proof of fund source;
Any other documentation useful for account verification.

8.8

In case of refusal to provide requested documentation or if documentation is incomplete, inconsistent, falsified, or not verifiable, Casino Group reserves the right to close the account, cancel any bonuses, refuse withdrawals, and confiscate funds where permitted by these Terms and Conditions and compliance procedures.

8.9

The player is fully responsible for the authenticity, accuracy, and truthfulness of the data and documents provided and accepts that Casino Group may verify them at any time.

9. Anti-Fraud Policy

9.1

Casino Group reserves the right to verify the player's identity before processing any payment and to withhold refunds or withdrawals for the time strictly necessary to complete verification.

9.2

If the player provides false, incomplete, altered, or deceptive personal data, the withdrawal may be refused, the account may be closed, and the matter may be reported to competent authorities or bodies, where required or permitted by applicable law.

9.3

Casino Group applies a strict anti-fraud policy. In the event of suspected fraudulent activity, the company reserves the right to immediately suspend the account, withhold funds, cancel bonuses, block payments, and proceed with account closure.

9.4

By way of example and not exhaustively, the following are considered suspicious or fraudulent activities:

Collusion with other players;
Use of abusive strategies aimed at obtaining undue advantages;
Fraud against other casinos, operators, or payment providers;
Chargebacks or instrumental payment disputes;
Use of false or altered documents;
Registration of multiple accounts;
Provision of untrue registration data;
Abuse of promotions, bonuses, or welcome offers;
Use of stolen cards or unauthorized payment instruments;
Low-risk play aimed solely at bonus unlocking;
Technical manipulation of the system, software, or gaming events;
Conscious exploitation of software errors, bugs, delays, or malfunctions.

9.5

Casino Group applies a zero-tolerance policy toward advantage play and any abusive use of promotions. In such cases, bonuses and any winnings generated from them may be canceled entirely.

9.6

If there are suspicions or evidence of system manipulation, Casino Group reserves the right to withhold payments, close the affected accounts, and adopt any appropriate legal and technical measures.

9.7

If the player becomes aware of software errors, malfunctions, or incompleteness, they are required to refrain from exploiting them and to report them immediately. Otherwise, Casino Group may seek compensation for any direct or indirect damage resulting from such conduct.

9.8

Every deposit must be played at least once before funds connected to it can be withdrawn. If multiple deposits are made without consistent gaming activity, the player must develop adequate gaming volume on the entire deposited amount before requesting a withdrawal.

9.9

In the event of suspected money laundering, financial abuse, or other fraudulent conduct, Casino Group reserves the right to request further verification, additional gaming requirements, or supplementary documentation before authorizing withdrawal.

9.10

The gaming account does not constitute a bank account or financial instrument. It does not earn interest and cannot be used for conversion, exchange, transfer, or financial intermediation services.